Republic Of The Philippines PIKIT WATER DISTRICT Pikit

republic of the philippines pikit water district -------------------- pikit, cotabato cellphone no.: 0922 - 8068859 citi

Republic Of The Philippines
PIKIT WATER DISTRICT
--------------------
Pikit, Cotabato
Cellphone No.: 0922 - 8068859

CITIZENS CHARTER
Reconnection of WATER Service Connection
STEP
CLIENT/ CUSTOMER
SERVICE PROVIDER
REQUIREMENTS
FEES
DURATION OF
ACTIVITY
PERSON
RESPONSIBLE
1.
2.
3.
4.
5.
6.
Inquire outstanding balance to the Posting/Billing clerk.
Present the Breakdown of outstanding balance to the cashier.
Billing/Posting clerk looks for the outstanding in the ledger and
write the breakdown.
Cashier receives the payment and issue O/R to the customer.
The plumber prepares the documents needed.
CSA records the documents.
General Manager approves/signs the documents.
Plumber reconnect the service connection
Breakdown of outstanding balance from Billing/Posting clerk
Payments.
Outstanding balance + P50.00 reconnection fee
5 min.
5 min.
5 min.
5 min.
3 min.
30 min. – 1 hour
Mildred G. Dugasan
Melchie A. Gabica
Edgar F. Alejo/
Alex P. Salcedo
Mildred G. Dugasan
Max V. Boado
Edgar F. Alejo/ Armando O. Asuncion/
Alex P. Salcedo
INSTALLATION OF NEW WATER SERVICE CONNECTION
STEP
CLIENT/ CUSTOMER
SERVICE PROVIDER
REQUIREMENTS
FEES
DURATION OF
ACTIVITY
PERSON
RESPONSIBLE
1.
2.
3.
4.
5.
6.
7.
8.
9.
Inquire fees, requirements & procedures.
Submit the filled up SAC to the CSA.
Pay required amount to the cashier.
Present OR to the Plumber for Installation
Briefing the customer on the policies, rules & regulations.
CSA verify/check the SAC of the customer.
CSA informs the customer for the fees required.
Cashier receives payment and issue O/R to customer.
Plumbers inspect & estimate materials needed.
Plumber prepares necessary documents.
SAC record the documents
General Manager sign / approve the documents.
Plumber install the new service connection
Customer fill up the and sign the Service Application Contract
Application fee of P2,200 and P150/
outlet for labor charge.
15 minutes
3 minutes
3 minutes
5 minutes
30 minutes-
1 hour
15 minutes
5 minutes
3 minutes
1 hour – up
Mildred G. Dugasan
Mildred G. Dugasan
Mildred G. Dugasan
Melchie A. Gabica
Edgar F. Alejo /
Alex P. Salcedo/
Armando O. Asuncion
Edgar F. Alejo/
Alex P. Salcedo/
Armando O. Asuncion
Mildred G. Dugasan
Max V. Boado
Edgar F. Alejo/
Alex P. Salcedo/
Armando O. Asuncion
REPAIR OF LEAKAGES
STEP
CLIENT/ CUSTOMER
SERVICE PROVIDER
REQUIREMENTS
FEES
DURATION OF
ACTIVITY
PERSON
RESPONSIBLE
1.
2.
3.
4.
5.
6.
7.
8.
Report leakage/s to the CSA
Buy the necessary materials estimated by the plumber.
Inform the plumber if estimated materials are already bought.
CSA records the reported leakage to the logbook
CSA inform the plumber of the leakage.
Plumbers inspect the leakage and estimate the plumbing materials
needed.
Plumber prepares the necessary documents.
SAC record the documents.
General Manager signs / approves the document/s.
Plumbers repair the leakage.
2 minutes
30 minutes
15 minutes
5 minutes
3 minutes
1 hour - up
Mildred G. Dugasan
Mildred G. Dugasan
Edgar F. Alejo /
Alex P. Salcedo/
Armando O. Asuncin
Edgar F. Alejo/
Alex P. Salcedo
Mildred G. Dugasan
Max V. Boado
Edgar F. Alejo/
Alex P. Salcedo/ Armando O. Asuncion
PAYMENTS OF WATER BILLS
STEP
CLIENT/ CUSTOMER
SERVICE PROVIDER
REQUIREMENTS
FEES
DURATION OF
ACTIVITY
PERSON
RESPONSIBLE
1.
2.
3.
Paying with Billing Notice
If YES, Present your billing Notice to the Cashier
If NO, give your account name to the cashier
Give payment to the Cashier
Receive and check the OR and count your money before leaving.
Cashier receives Billing Notice and look for the copy which is the OR.
Cashier will look for the copy of your water bill then inform you the
amount of your bill.
Cashier receives payments then issue OR.
.
Amount indicated in your bill.
Amount indicated in your bill.
3 min.
5 min.
2 minutes
Melchie A. Gabica
Melchie A. Gabica
Melchie A. Gabica
PROCEDURE FOR FILLING OF COMPLAINTS ON LEAKAGES:
Step 1: Inform the person in-charge at the complaints desk about your
complaint.
Step 2: The person in-charge at the complaints desk will write your
complaint at the service request form (SR Form) for your signature.
(Proof of your request.)
Step 3: The person in-charge at the complaints desk will write your
complaint at the bulletin board.
Step 4: The Plumber inspect/check your complaint and estimate
materials needed for their action to your complaint or request.
Step 5: The plumber will inform you of the amount of the labor to be
paid at Pikit Water District Office.
Note: Mainline leakages are first priority.
PROCEDURE FOR FILLING OF COMPLAINTS ON METER READING:
Step 1: Inform the person in-charge at the complaints desk about your
complaint reading.
Step 2: The person in-charge at the complaints desk will inform the
billing/posting clerk about the complaint reading.
Step 3: The Billing/Posting clerk will counter check the meter reading
booklet if the encoded reading is correct.
Step 4: If the encoded reading is correct, the billing/posting clerk
will request the assigned meter reader for actual reading.
Step 5: If found out that the reading is wrong, the billing/posting
clerk will correct your bill.
Note: You may opt to wait for your corrected bill or the meter reader
will deliver it to you.