Complaints Form Date Personal Details/On Behalf Of (Optional)

complaints form date: ________________________ personal details/on behalf of (optional) name: national id: address:

Complaints Form
Date: ________________________
Personal Details/On behalf of (Optional)
Name:
National ID:
Address:
Phone No:
Fax No:
License No:
Email Address:
Complaint*:
Supporting Documents Attached: □ Yes □No
Remarks:
Complaints submission shall be in one of the following ways:
*
Telecommunication via the phone through +971-47031111 or fax to
the Bank through +971-47031199;
*
Complaint via the electronic channel where the customer is
required to download the Complaints Form on the www.icbcme.ae and
email the filled Complaints Form to the ICBC Dubai (DIFC) Customer
Complaints Unit email at [email protected];
*
Complaint by mail to the ICBC Dubai (DIFC) Branch address at Level
5, Gate village 01, DIFC, Dubai. PO Box 506856, UAE;
*
On-site complaint where the customer filled up the customer
Complaints Form and hand it over to the receptionist at the ICBC
Dubai (DIFC) Branch office.
Note: Response to complaint submitted by the customer will be sent
within 15 business days from the date of receipt by Complaints Unit.