GPAQ 2011 Report For Orchard Surgery Melbourn 850 Questionnaires

gpaq 2011- report for orchard surgery, melbourn 850 questionnaires distributed 351 questionniared returned 41% response rate we w

GPAQ 2011- Report for Orchard Surgery, Melbourn
850 questionnaires distributed
351 questionniared returned
41% response rate
We would like to thank all those took part in the patient
questionnaire for 2011
Overall Satisfaction
Excellent
Good
Average
170
161
20
94% of patients rated this good/excellent

=======
In the past 12 Months how many times have you seen a doctor from your
surgery?
=====================================================================
None
Once or twice
Three or four times
Five or six times
Seven times or more
14
89
105
73
70

When you want to see a particular doctor, how quickly do you usually
get to see that doctor?
====================================================================
Same day
Next day
2-3 days
4-5days
More than 5 days
Does not apply
52
61
90
61
43
44
57% of patients rated this good/excellent

When you are willing to see any doctor, how quickly do you usually get
seen?
======================================================================
Same day
Next day
2-3 days
4-5days
More than 5 days
Does not apply
153
96
44
9
9
40
70% of patients rated this good/excellent

If you need to see a GP urgently, can you normally get seen on the
same day?
==================================================================
Yes
No
Never need to
Don’t know
278
19
43
11

In general how often do you see the doctor you want to see?
===========================================================
Always
Almost always
Some of the time
Almost never
Never
82
186
76
5
2
74% of patients rated this good/excellent

How do you rate the way you are treated by receptionists at your
surgery?
================================================================
Poor
Average
Good
Excellent
7
54
184
106
82% of patients rated this good/excellent

Do your appointments begin on time?
===================================
Yes, no waiting
No, up to 5 mins late
No, 6 to 10 mins late
No, 11 to 20 mins late
No, 21 to 30 mins late
No, 31 to 45 mins late
No, more than 45 mins late
81
97
109
53
11
0
0
64% of patients rated this good/excellent

Orchard Surgery is looking at the possibility of starting up a Patient
Reference Group and wanted to get patients opinion on the subject.
Do you feel a PRG would be beneficial?
Yes
No
Don’t Know
203
41
107

Would you be willing to volunteer to be a representative of a surgery
PRG?
Yes
Possibly
No
26
74
251

COMMENTS



GENERAL


SUGGESTIONS
Thank you for all your comments and suggestions, we have taken them on
board and have made or are looking at the possibility of making the
following changes:
*
Patients are able to book appointments, whether routine or urgent
on-the-day that they ring.
*
Depending on availability of requesting GP and times
*
All appointments are booked in time order
*
Patients are able to book appointments up to 6-weeks in advance
*
All consulting rooms are clearly labelled with health
professionals name and colour and direction arrows have been
installed.
*
The quantity of evening appointments is being reviewed.
*
If a GP is delayed due to emergency reasons, all patients are
informed and offered alternative appointment if necessary