VOLUNTEER SUPPORT SCHEME ROLE DESCRIPTION Role Title Victims’ Bureau

volunteer support scheme role description role title: victims’ bureau – volunteer support officer post number: divi

VOLUNTEER SUPPORT SCHEME
ROLE DESCRIPTION
Role Title:
Victims’ Bureau – Volunteer Support Officer
Post Number:
Division/Department/Section:
Forcewide
Line Manager :
(Job Title & Post Number)
Victims’ Bureau Manager
1.
PURPOSE
This role will provide support to Dorset Police by undertaking victim
updates to
*
Victims of Crime
*
Victims of Personal Anti-Social Behaviour
This role will support victim bureau operators in updating victims
through their preferred method of contact e.g. telephone, letter,
e-mail etc. As well as providing updates, volunteers will signpost
vulnerable victims and those of greatest need to support functions
both within and outside Dorset Police. Keeping people informed is key
to maintaining and enhancing people’s trust and confidence in Dorset
Police. The aim is to be part of multi-agency hub providing timely and
accurate updates through someone’s journey through the Criminal
Justice process.
2.
POSITION IN THE ORGANISATION
Victims’ Bureau Manager

Victims’ Bureau Officers

Victims’ Bureau – Volunteer Support Officer
(b) Staff who work directly for this post
N/A
3.
MAIN RESPONSIBILITIES
INPUT
OUTPUT
Updating victims via various preferred contact methods. The majority
will be sent as a queue of work via an automated system.
Ensure victims receive consistent and timely updates. This will
increase peoples confidence in Dorset Police’s ability to keep them
informed.
Research various sources of information to ensure the information
passed is accurate
and useful.
To ensure the updates given are accurate
Maintain and update records of victim updates
To enable all agencies to see the victim’s current status and needs
Signposting victim’s to sources of support and advice
Provide vulnerable victims and those of greatest need with adequate
support
4. MAIN CONTACTS
1.
Victims’ Bureau Manager
2.
Victims’ Bureau Officer
5.
SPECIAL CONDITIONS
N/A
6. KNOWLEDGE & SKILLS
ESSENTIAL:
*
Literate and numerate
*
Attention to detail and accurate record keeping
*
Basic Computer Skills
*
Integrity, reliability and self discipline
DESIRABLE:
*
Microsoft Office skills especially Word and Outlook
*
Understanding of Data Protection (training will be given)
*
Experience in dealing with people especially those who may have
suffered stressful incidents
5.
ADDITIONAL INFORMATION e.g. Amount of hours per week, whether
you need a volunteer on certain days.
The aim of this proposal is to provide enough suitably trained
volunteers to provide a rota so that the Bureau is supplemented
through volunteers throughout the week and at various times throughout
the day. Therefore, the amount of hours and the days of the week will
be flexible within the terms of the rota.
7. TERMS OF APPOINTMENT
In accordance with the current Dorset Police Volunteers Policy.
Version 1
Name
Date
Author:
0228 M.Kynaston
19/03/2013
Quality assured:
5921 Pam Howe & Insp.1205 Mike Darkin
19/03/2013
Unison Authorisation:
7383 Debi Potter
19/03/2013
Approved:
1205 Mike Darkin
02/04/2013
Version …
Name
Date
Author:
Reason for change
Quality assured:
Unison Authorisation:
Approved:
Risk Assessment Approved for this role
Risk Assessment Name and Code:
Strategic Alliance Risk Assessment for the Community Office volunteer
role profile HERE
Approved:
YES [DATE]
Next Review Date:
DATE
3