technical job family (technical grades 1 – 6) june 2007 contents guidelines page 3


Technical Job Family
(Technical Grades 1 – 6)
JUNE 2007
CONTENTS
GUIDELINES
Page 3
SUMMARY OF ROLES
Page 4
TECHNICAL GRADE 1
Page 6
TECHNICAL GRADE 2
Page 7
TECHNICAL GRADE 3
Page 8
TECHNICAL GRADE 4
Page 9
TECHNICAL GRADE 5
Page 11
TECHNICAL GRADE 6
Page 13
GUIDELINES FOR USE
Role profiles describe the duties and responsibilities which may be
expected at each grade. The knowledge, skills, experience and
performance indicators represent those expected of someone performing
satisfactorily within each grade and not entry level requirements. It
should be noted that the content of the role profiles is cumulative
i.e. each grade includes all the responsibilities of the previous
grade.
Job Matching
The job families have been developed in conjunction with Hay and
matching job descriptions to them (job matching) is intended to be
used as a method of job evaluation without resorting to a full job
evaluation using the Hay methodology. However, as with any method of
job evaluation, job matching relies on the interpretation of the
profiles.
To ensure consistent interpretation across the University, formal job
matching must only be carried out under the guidance of the Link Human
Resources Managers/Officers. Please see the Job Grade Review Procedure
available from
http://www.keele.ac.uk/depts/uso/hr/HRpolicies.htm
It is not expected that an individual will carry out all of the duties
described in one role profile; rather the responsibilities of the
actual job will match the level of those contained within the profile.
It is appreciated that some duties may match those in grades above
and/or below that of the actual job, however, for a job to match a
profile the majority of the main responsibilities should be at the
level described in the profile.
It should also be noted that, although at some grades there are
distinct job families, in some jobs the boundaries may not be as
clearly defined, in such cases it is expected that the grade
descriptors will be considered across the families to ascertain the
level the job.
If, having compared your job to a profile, you believe that your job
is incorrectly graded; you should discuss the matter with your Line
Manager in the first instance who should then seek the advice of your
Link Human Resources Manager/Officer.
Recruitment
Job Families provide generic descriptions for jobs within each grade
and family and, therefore, may be used as aids when drafting job
descriptions and person specifications. Guidance should be sought from
the appropriate Link Human Resources Manager/Officer.
Reward
Job families also provide broad descriptions of the expectations of
performance within grades which may be used when considering
individual performance, for example, when considering an application
for an additional increment, the appropriate role profile will
demonstrate the breadth of performance expected at that grade.
For advice on the use of job families please contact your Link Human
Resources Manager or Officer.
Technical Family
================
Overall Definition: Roles in this family provide technical,
technological/engineering and scientific services across the
University, to third stream activities and to external organisations.
They offer research and teaching support, for example by setting up
and operating equipment, running analyses and tests, providing
technical design services, managing projects, planning resources and
giving technical advice. They provide engineering and technological
expertise to projects. They provide technical input to educational
programmes, by, for example, setting up, servicing, designing and
testing operating equipment and systems. Working as part of the
support team or project team is a common feature, and at higher Grades
the roles involve either highly specialised expert advice and services
and/or line responsibility for a substantial technical or
technological service group.
These profiles describe the normal acceptance levels of performance
when the job holder is fully operational in each role level in the job
family. They do not describe entry level or higher than average
performance.
Grade 1
=======
Summary: Roles at this Grade work as part of a team to provide
scientific and/or technical support to staff, students and more senior
colleagues working on straightforward tasks with well-established
routines and procedures under regular, direct supervision. Entry to
this Grade requires little or no prior work experience.
Grade 2
Summary: Roles at this Grade work as part of a team to provide
scientific and/or technical support to staff, students and more senior
colleagues working on straightforward tasks with well-established
routines and procedures with guidance from a supervisor as required.
Grade 3
Summary: Roles at this Grade may work as part of a team to provide
scientific and/or technical support to staff, students, more senior
colleagues and the wider public. Support may be provided to one or
more specific areas or to the University as a whole. Roles at this
Grade determine the schedule of own work and, possibly that of others
within clear procedures. The range of tasks performed is specific and
the role holder will have some latitude to decide how the work needs
to be done and what equipment/machinery/tools to use. They may be
trainees with some prior general experience or at least five GCSE
passes at Grade C or above.
Grade 4
Summary: Roles at this Grade may work as part of a team to provide
scientific and/or technical support to staff, students, more senior
colleagues and the wider public working on a range of activities
within well established procedures. Support may be provided to one or
more specific areas or to the University as a whole. The range of
tasks involves some planning of timing and sequencing in order to
deliver the services specified for the week or weeks ahead. This
implies a broader understanding of the work objectives of the
department than at Grade 3 so that the timing and sequencing of tasks
will support the work of others effectively. Entry to this Grade may
be through some specific technical work experience, general education
to A Level standard or vocational qualifications at NVQ3 or
equivalent.
Grade 5
Summary: Roles at this Grade require specific technical or practical
skills and a well developed working knowledge of technical or
scientific practices and procedures acquired through specialist
education in a technical discipline (e.g. ONC or NVQ3) and substantial
experience. Work will involve the application of skills and knowledge
to provide specialist technical support services to either one or more
areas, to the University as a whole and/or the wider public.
Grade 6
Summary: Roles at this Grade will display an in-depth knowledge of
technical, technological, engineering or scientific practices, methods
and procedures gained through either a high level of specialist
education/training (e.g. HNC or NVQ4) and significant work experience
or through a substantial record of practical delivery of technical
support. The work may involve delivery of technical services through a
small team of skilled staff. For some roles at this Grade a relevant
scientific or technological degree will be a requirement.
Please note that the content of the profiles is cumulative: each grade
includes all the responsibilities of the previous grade.
Technical Family
Grade 1
Roles at this Grade work as part of a team to provide scientific
and/or technical support to staff, students and more senior colleagues
working on straightforward tasks with well-established routines and
procedures under regular, direct supervision. Entrance to this grade
requires little or no prior work experience.
Representative Work Activities
1.
Maintenance and Management of Work Environment
1.
Perform a limited number of simple or repetitive tasks within
a straightforward routine or process.
2.
Work to well established simple routines under regular direct
supervision to priorities set by a supervisor/manager or
senior colleague.
2.
Analysis, Reporting and Documentation
1.
Carry out basic routine record keeping and filing
3.
Planning and Organising
1.
The routines of the day are clear and prescribed.
4.
Liaison
1.
Receive instructions and pass on basic information as
required.
5.
Finance & Resource Management
1.
Take responsibility for the correct use and care of University
equipment.
Representative Knowledge, Skills & Experience
*
No prior work experience is required for entry to this Grade
*
Basic standard of numeracy and literacy
*
The focus of jobs at this Grade is often on discovery and
developing aptitude and capabilities through academic study and/or
learning on the job .
*
A basic understanding of health and safety regulations and
procedures is required.
Typical Performance Indicators
*
Defined tasks are carried out according to instructions and under
readily-available supervision to ensure work is completed on time
and to an appropriate standard.
*
Development of knowledge, skills and experience.
*
Reliability and compliance with procedures including those
governing heath and safety.
Technical Family
Grade 2
Roles at this Grade work as part of a team to provide scientific
and/or technical support to staff, students and more senior colleagues
working on straightforward tasks with well-established routines and
procedures with guidance from a supervisor as required.
Representative Work Activities
1.
Maintenance and Management of Work Environment
1.
Carry out a range of activities within a routine or
established process. Activities might include cleaning and
preparation of glassware, pipettes, and setting up basic
equipment such as data projectors and videos.
2.
Operate a range of equipment to undertake specified tasks
3.
Carry out equipment maintenance according to detailed
instructions.
4.
Comply with procedures including those governing health and
safety.
5.
Clean and tidy the workshop/laboratory/work environment.
6.
Transport goods and equipment according to detailed
instructions.
2.
Analysis, Reporting and Documentation
1.
Carry out basic routine record keeping and filing
3.
Planning and Organising
1.
Amend own routines to take account of particular situations,
workload and circumstances
4.
Liaison
1.
Liaise with colleagues to ensure that the service provided
meets expectations.
5.
Finance & Resource Management
1.
Inform supervisor when stock Grades or consumables and basic
equipment require replenishment.
Representative Knowledge, Skills & Experience
*
Basic standard of numeracy and literacy
*
Basic computer and keyboard skills
*
NVQ 1 / 2 or equivalent
*
A basic knowledge of relevant equipment.
*
A basic understanding of health and safety regulations and
procedures is required.
Typical Performance Indicators
*
Development of knowledge, skills and experience.
*
Perform duties and tasks to the required standard and on time with
limited supervision.
*
Client/customer satisfaction.
*
Compliance with health and safety regulations.
Technical Family
Grade 3
Roles at this Grade may work as part of a team to provide scientific
and/or technical support to staff, students, more senior colleagues
and the wider public. Support may be provided to one or more specific
areas or to the University as a whole. Roles at this Grade determine
the schedule of own work within clear procedures. The range of tasks
performed is specific and the role holder will have some latitude to
decide how the work needs to be done and what
equipment/machinery/tools to use. They may be trainees with some prior
general experience or at least five GCSE passes at Grade C or above.
Representative Work Activities
1.
Maintenance and Management of Work Environment
1.
Carry out equipment maintenance following detailed
instructions.
2.
Ensure that the workshop/laboratory/work environment is
maintained to the standard required to deliver the appropriate
level of service.
3.
Provide instructions and advice to colleagues and/or
customers.
4.
Adhere to basic health and safety procedures affecting self
and others.
2.
Analysis, Reporting and Documentation
1.
Carry out record keeping, filing, data inputting, cataloguing,
logging and maintenance of databases to ensure accurate
records are maintained.
2.
Use discretion to identify and resolve first line problems or
difficulties, referring to a supervisor/manager for assistance
as necessary.
3.
Planning and Organising
1.
Assess the range and volume of work to be undertaken for the
day or days ahead and plan accordingly.
4.
Finance and Resource Management
1.
Replenish stocks of consumables, stores or basic equipment
following set procedures.
5.
Liaison
1.
Receive visitors and provide/request basic information in a
courteous and correct manner, to promote a positive image of
one’s school/work unit.
2.
Provide a service to all users of the University’s facilities.
Representative Knowledge, Skills & Experience
*
Learning through on-the-job experience and through a programme of
study leading to vocational qualifications.
*
Some prior work experience of a generalist nature and a basic
standard of numeracy and literacy.
*
NVQ 2 or equivalent.
*
Five GCSE passes at grade C or above (for trainees).
*
Effective exchange of work related information.
*
Good working knowledge of relevant health and safety policies and
procedures.
Typical Performance Indicators
*
Development of knowledge, skills and experience.
*
Work to required standards and on time.
*
Procedures implemented effectively.
*
Customer/client satisfaction.
*
Productivity.
*
Compliance with health and safety regulations.
Technical Family
Grade 4
Roles at this Grade may work as part of a team to provide scientific
and/or technical support to staff, students, more senior colleagues
and the wider public working on a range of activities within well
established procedures. Support may be provided to one or more
specific areas or to the University as a whole. The range of tasks
involves some planning of timing and sequencing in order to deliver
the services specified for the week or weeks ahead. This implies a
broader understanding of the work objectives of the
department/school/Research Institute than at Grade 3 so that the
timing and sequencing of tasks will support the work of others
effectively. Ability to operate at this grade may be through some
specific technical work experience, general education to A level
standard or vocational qualifications at NVQ3 or equivalent.
Representative Work Activities
1.
Maintenance and Management of Work Environment
1.
Operate a range of some specialist machinery and equipment.
2.
Carry out a range of equipment maintenance and servicing
according to instructions.
3.
Ensure that the workshop/laboratory/work environment is
maintained to the standard required to deliver the appropriate
level of service.
4.
May allocate work to more junior colleagues and provide basic
guidance.
5.
Adhere to health and safety procedures (e.g. relevant COSHH
regulations) affecting self and others.
6.
Provide technical instruction and advice to colleagues and/or
students or customers as required.
2.
Analysis, Reporting and Documentation
1.
Carry out record keeping, filing, data inputting, cataloguing,
logging and maintenance of databases, ensuring accurate
records are maintained.
2.
Devise technical solutions independently or as part of a team
to a range of practical problems to facilitate effective
learning, teaching and support services.
3.
Planning and Organising
1.
Clarify work requirement with colleagues, manager, students or
customers, identify and resolve any immediate problems, and
refer the most complex to manager.
2.
Perform activities to appropriate time and quality
requirements, following established procedures.
3.
Plan and prioritise own work for the week or weeks ahead to
deliver scheduled services.
4.
Finance/Resource Management
1.
Monitor level of stocks and stores, re-ordering within
pre-determined budgetary constraints and procedures.
2.
Follow set procedures relating to purchasing of supplies.
5.
Liaison
1.
Receive visitors and provide/request basic information in a
courteous and correct manner, to promote a positive image of
own school/work unit.
2.
Provide a service to all users of the University’s facilities.
Representative Knowledge, Skills & Experience
*
Some prior technical work experience.
*
NVQ 3 or equivalent or general education to A level standard or
equivalent knowledge in a relevant subject(s)
*
Understanding of a range of equipment.
*
Familiarity with a range of software packages including bespoke
and specialist programmes.
*
Courteous and effective exchange of technical information.
*
A good working knowledge of health and safety regulations.
Technical Family
Grade 4 - Continued
Typical Performance Indicators
*
Development of knowledge, skills and experience.
*
Work to required standards and on time.
*
Procedures implemented effectively.
*
Assessment of problems and effective action to resolve them.
*
Level of resourcefulness.
*
Flexibility to respond to customer needs and requirements.
*
Compliance with health and safety regulations.
*
Customer satisfaction.
Technical Family
Grade 5
Roles at this Grade require specific technical or practical skills and
a well developed working knowledge of technical or scientific
practices and procedures acquired through specialist education in a
technical discipline (e.g. ONC or NVQ3) and substantial experience.
Work will involve the application of skills and knowledge to provide
specialist technical support services to either one or more areas, to
the University as a whole and/or the wider public.
Representative Work Activities
1.
Maintenance and Management of Work Environment
1.
Will typically be involved in the development, testing and
construction of new equipment, systems and/or techniques.
2.
Assist and advise students, staff and the wider public in the
preparation and use of equipment, systems and techniques and
advise on any specific aspects of work within own specialism.
3.
May support student or colleagues’ learning through the
development and demonstration of equipment and techniques.
4.
Prepare and carry out a range of
tests/experiments/diagnostics.
5.
Carry out a range of equipment maintenance, repairs and
servicing.
6.
Adhere to and advise others relating to relevant health and
safety policies and procedures.
7.
Provide guidance and support to junior colleagues through
on-the-job training/coaching in own area, in the use of
equipment and techniques.
2.
Analysis, Reporting and Documentation
1.
Independently or as part of a team, analyse and interpret
data/test results and present findings accurately.
2.
Investigate and devise technical solutions to a range of
technical problems to facilitate effective learning, teaching
and support services.
3.
Investigate systems and equipment failures to determine causes
of the problem and resolve to the satisfaction of the user,
colleague or customer.
3.
Planning and Organising
1.
Plan and prioritise own work schedule to meet customer or
service demands in the weeks ahead.
4.
Finance/Resource Management
1.
Determine requirements for stock and equipment, prepare
costings and procure as necessary.
2.
Extract and analyse information from databases and other work
records as required, reviewing and highlighting trends.
5.
Liaison
1.
Receive and check or propose and agree a specification for the
work to be done.
2.
Receive visitors and provide/request information in a
courteous and correct manner, to promote a positive image of
own school/work unit.
3.
Co-ordinate work with other areas of the University or
external contacts when required.
Representative Knowledge, Skills & Experience
*
Technical or scientific education to ONC or equivalent or NVQ3
level.
*
Proficient user of specialist software packages.
*
Prior technical work experience,
*
Well developed understanding of Health and Safety regulations and
procedures.
Technical Family
Grade 5 - Continued
Typical Performance Indicators
*
Continuing development of knowledge, skills and experience.
*
Ability to plan and organise own (and possibly others’) work
activities/tasks.
*
Ability to assess problems and take appropriate action.
*
Quality of technical service.
*
Level of resourcefulness.
*
Effective transfer of skills to others.
*
Compliance with health and safety regulations.
*
Customer satisfaction.
*
Flexibility to respond to customer needs and requirements.
Technical Family
Grade 6
Roles at this Grade will display an in-depth knowledge of technical,
technological, engineering or scientific practices, methods and
procedures gained through either a high Grade of specialist
education/training (e.g. HNC or NVQ4) and significant work experience
or through a substantial record of practical delivery of technical
support. The work may involve delivery of technical services through a
small team of skilled staff. For some roles at this Grade a relevant
scientific or technological degree may be a requirement.
Representative Work Activities
1.
Maintenance and Management of Work Environment
1.
Set and monitor technical standards for self and, where
appropriate, a small team taking action to improve quality of
service where required.
2.
Allocate work to junior colleagues, providing instruction,
guidance and training as required.
3.
Contribute to the development and implementation of new or
improved methods/techniques/equipment/systems.
4.
Demonstration of specialist and novel techniques and systems.
5.
Adapt and refine work practices in own area.
6.
Diagnose and rectify faults/problems with equipment, systems
and procedures.
7.
Monitor and maintain a safe working environment for self and
others.
2.
Analysis, Reporting and Documentation
1.
Carry out complex quantitative and qualitative analyses,
interpret the results and recommend solutions/conclusions.
3.
Planning and Organising
1.
Plan and oversee the technical running of a work
area/laboratory/research project/system or technical service,
allocating resources and providing technical guidance to
staff, students and the wider public in order to ensure
services are delivered to the required standard.
2.
Prepare work rotas and activity schedules for own work area
4.
Finance/Resource Management
1.
Advise on the pricing and purchasing of
equipment/apparatus/software following consultation with
appropriate staff members.
2.
Determine requirements for current and future stock and
equipment, prepare costings and procure as necessary.
5.
Liaison
1.
Communicate and liaise with the wider University body as well
as users of the University’s services and/or external
consultants/suppliers.
2.
Advise and assist staff, students and external contacts in the
development, design, preparation, construction assembly and
application of equipment or systems, the setting up of
experiments and/or deployment of particular techniques.
Representative Knowledge, Skills & Experience
*
Technical or scientific education to HNC or NVQ4 level
*
May have a degree or equivalent in a relevant technical or
technological field
*
Expertise with relevant office and other software packages
*
Prior relevant work experience.
*
Well developed understanding of Health and Safety regulations and
procedures.
*
Supervisory experience (where appropriate)
*
Depth or breadth of knowledge in a particular area of technical
expertise and be recognised as a technical expert in this area.
Technical Family
Grade 6 - Continued
Typical Performance Indicators
*
Continuing development of knowledge, skills and experience
*
Quality of technical service
*
Capability to organise own and others’ activities to meet
deadlines
*
Compliance with Health and Safety regulations
*
Resourcefulness/efficiency in delivery technical support
*
Effective transfer of skills and knowledge to others
*
Ability to assess problems and take appropriate action
*
Effective transfer of skills to others.
*
Customer satisfaction
*
Productivity
*
Clear contribution to faculty/directorate objectives
*
Planning and prioritisation
14

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