Welcome To The My Surgery Leaflet Demo Welcome

welcome to the my surgery leaflet demo -------------------------------------- welcome to the central surgery online ===================

Welcome to the My Surgery Leaflet Demo
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Welcome to the Central Surgery Online
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Central Surgery The Central Surgery in Felixstowe provides the highest
quality healthcare to patients in the Suffolk area. Our doctors,
nurses and all our other staff are dedicated to offering a
professional service and this surgery leaflet will help us to keep all
our patients up to date with news and information about our practice.
The surgery was purpose built in the 1960’s with additions in the
1980’s. It is centrally located, with good access by public transport.
Unfortunately, parking is very limited at the surgery, and therefore
reserved for disabled patients. The practice is actively seeking to
redevelop the premises to meet the health care needs of the 21st
century, but any development is dependent upon NHS Suffolk agreeing
the funding of the development.
Several pharmacies are available within easy walking distance of the
surgery. A self check screen is available in the main waiting room to
help avoid queues at busy periods. To assist patients with hearing
problems, we have a hearing aid loop installed at the reception desk.
There is wheelchair access to all areas of the surgery.
pill Click Here to order your repeat prescription online
calendar Click Here to book/cancel your appointment online
Practice Address and Contact Details
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Central Surgery
Central Surgery
201 Hamilton Road
Felixstowe
Suffolk
IP11 7DT
Telephone:
01394 283197
Appointments:
01394 288170
Fax:
01394 270304
Web
http://www.mysurgerywebsite.co.uk/index.aspx?p=D83048
Appointments
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Appointments and Opening Times
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Monday
Closed
Closed
Tuesday
Closed
Closed
Wednesday
Closed
Closed
Thursday
Closed
Closed
Friday
Closed
Closed
Prescriptions
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Repeat Prescriptions
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pill packet Prescriptions
Two working days notice is required for repeat prescriptions. If your
prescription needs to be reauthorised by the doctor this may take
longer.
Repeat prescriptions can be ordered in person at the surgery, by post,
by fax or on-line. NOT by telephone
pill Click Here to order your repeat prescription online
Please allow 48 hours, excluding weekends and Bank Holidays, for your
request to be processed. Any problems please telephone the surgery.
Staff Details
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Practice Staff
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staff_field2
Doctors
Dr Lynda C Tempest
MB ChB DRCOG DFFP (Registered Sheffield 1975)
Dr William A Sudell
BSc MB BS MRCS LRCP DRCOG AFOM DFFP MSc MFTM (Registered London 1978)
Dr David N.L Moon
MB BS (Registered London 1981)
Dr Keith W Pearce
MB BS DCH DRCOG (Registered London 1982)
Dr Stephen R. J Feltwell
MB BS MRCGP DCH DRCOG DFFP DPD (Registered London 1983)
Dr James Moore-Smith
Salaried GP
MB BS JCPTGP MPhil BSc (Registered London 1996)
Dr Tatiana Leichenko
Salaried GP
DRCOG MRCP Part 1 DFFP (Registered St Petersburg 1987)
Dr Simon Sherry
Salaried GP
MB BS MRCGP (Registered London 1975)
Dr Moya Love
Salaried GP
MB ChB MRCGP DFFP (Registered Sheffield 1972)
Nurse Practitioners
Mrs Rita Foreman
BSc (Hons) NP
Mrs Teresa Bryden
BSc (Hons) NP
Specialist Nurses
Nurses
Mrs Ann Murray
RGN
Miss Laura Vince
RGN
Ms Sheryl Jay
RGN
Mrs Alison Sudell
Lipid and Spirometry Nurse
SRN RSCN
Health Practitioners
Healthcare Assistants
Mrs Jo Whelan
NVQ III
Mrs Glenys Cook
NVQ III
Phlebotomists
Mrs Patricia Evans
Mrs Julie Block
Mrs Adele Flower
Mrs Sarah Mimms
Practice Management
Mrs Jennifer Molloy
Practice Manager
Mrs Judy Layton
IT Manager
Ms Susan Ashworth
Management Assistant
Administration
Mrs Theresa McDonald
Medical Secretary
Mrs Lynn Davies
Medical Secretary
Mrs Minerva Moreno
Medical Secretary
Mrs Michelle Rickarby
Medical Secretary
Reception
Miss Jane Fox
Head Receptionist
Mrs Susan Burt
Deputy Head Receptionist
Mrs Caroline Nice
Deputy Head Receptionist
Pharmacists
Community Midwives
Mrs Ruth Keen
Ms Rosie Bates
Community Nurses
Counsellors
Mrs Sarah Ray
Mr Paul Lugo
Dispensers
Health Visitors
Macmillan Nurses
Attached Staff
Clinics & Services
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Clinics and Services
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Useful Contacts
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FELIXSTOWE COMMUNITY HOSPITAL:
01394 458848
IPSWICH HOSPITAL:
01473 712233
ST CLEMENTS HOSPITAL:
01473 329000
ST ELIZABETH HOSPICE:
01473 727776
SUFFOLK NUFFIELD HOSPITAL:
01473 279100
SUFFOLK PRACTITIIONER SERVICES UNIT:
01473 329000
SOCIAL SERVICES—CUSTOMER FIRST:
08456 023023
NHS DIRECT:
0845 4647
HEALTH VISITORS:
01394 458840
DISTRICT NURSES:
01394 4588360.
CAA Medicals
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Aeroplane
Civil Aviation Medicals
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Dr Stephen Feltwell AME 10195 conducts CAA medicals at the practice
for Class 1 Renewals, Class 2 Initials and Class 2 Renewals.
Please ring the surgery on 01394 283197 press 5 for reception.
Medicals are normally done on a Thursday morning and Friday afternoon.
Please note Class 1 Initial medicals must be done at Gatwick
RONG>PILOT MEDICAL CHARGES 2008/2009
APPLICABLE FROM 1ST OCTOBER 2008
DESCRIPTION
CHARGES
Airline Pilots
Class 1 Renewal
£113.00
Audiogram
£30.00
ECG - Reading & Recording
£61.00
Haemoglobin
£30.00
Lipids
£35.00
Private Pilots
Class 2 Initial
£150.50 - £192.50
Price depends on tests required
Class 2 Renewal
£90.00
Recording ECG and local reading
£42.00
Practice Policies
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SUGGESTIONS, COMPLAINTS,ETC
We work hard to provide the best possible service to our patients, but
we are only human, and mistakes or misunderstandings are almost
inevitable. Should this happen we will do our utmost to resolve the
situation.
Any complaints, criticisms, words of praise and constructive
suggestions are most welcome. Initially, if they are related to
reception, please ask for the head receptionist; in all other
circumstances ask for the practice manager or your GP who will deal
with them as necessary.
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PATIENT RIGHTS AND RESPONSIBILITIES
To ensure you get the best care possible it is important that the
records we keep about you accurate. We therefore request that you
inform us as soon as possible whenever there is a change. For instance
change of telephone number, address or name. We may, from time to
time, ask if the details we hold for you are still correct. Please do
everything you can to keep appointments. Tell us as soon as possible
if you cannot. Otherwise, other patients may have to wait longer.
We ask that you treat the doctors and practice staff with courtesy and
respect. The NHS operates a Zero Tolerance Policy with regard to
violence and abuse. The practice has the right to remove violent
patients from the list with immediate effect, in order to safeguard
practice staff, patients and other persons. NHS Suffolk is then
responsible for providing further medical care for such patients.
Violence in this context includes actual or threatened physical
violence or verbal abuse which leads to a fear of the person’s safety.
Remember, you are responsible for your own health and the health of
your children. We will give you our professional help and advice.
Please act upon it.
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CONFIDENTIALITY OF INFORMATION
We ask you information so that you can receive proper care and
treatment. We keep this information, together with the details of your
care because it may be needed if we see you again.
We may use some of this information for other reasons such as
protecting the health of the public generally or to carry out medical
and other health research for the benefit of everyone. Data disclosed
will be kept to the minimum required to serve the purpose and wherever
possible will be made anonymous before disclosure. For further details
please see our leaflet ‘How we use your Health Details’.
You have a right of access to your health records and can ask that
incorrect information be amended or erased.
EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION
ABOUT YOU CONFIDENTIAL.
Test Results
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Test Results Please call between 11am and 3.30pm to enquire about your
test results as our reception staff will have more time to deal with
your request between these times.
Note that the practice has a strict policy regarding confidentiality
and data protection and we will only release test results to the
person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of
understanding the results.
When you take your test you will be told how long it will be before
the results are returned to the practice. It is your responsibility to
check your results and to make an appointment to discuss them with
your doctor if your are advised to do so.
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PALS
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PALS (Patient Advice and Liaison Service)
The NHS employs over a million staff in thousands of locations. It is
a large and complex organisation providing a broad range of services.
It is not surprising that sometimes you or a loved one may feel
bewildered or concerned when using the NHS. And this can be at times
when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the
health service? The NHS expects all members of staff to listen and
respond to you to the best of their ability. But sometimes, you may
wish to talk to someone employed especially to help you. The Patient
Advice and Liaison Service, known as PALS, has been introduced to
ensure that the NHS listens to patients, their relatives, carers and
friends, and answers their questions and resolves their concerns as
quickly as possible.
PALS also helps the NHS to improve services by listening to what
matters to patients and their loved ones and making changes, when
appropriate.
What does PALS do?
In particular, PALS will:
*
Provide you with information about the NHS and help you with any
other health-related enquiry
*
Help resolve concerns or problems when you are using the NHS
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Provide information about the NHS complaints procedure and how to
get independent help if you decide you may want to make a
complaint
*
Provide you with information and help introduce you to agencies
and support groups outside the NHS
*
Inform you about how you can get more involved in your own
healthcare and the NHS locally
*
Improve the NHS by listening to your concerns, suggestions and
experiences and ensuring that people who design and manage
services are aware of the issues you raise
*
Provide an early warning system for NHS Trusts and monitoring
bodies by identifying problems or gaps in services and reporting
them.
Find out more
If you would like more information about PALS, the functions it is
intended to provide and the standards it should strive to achieve ,
follow this link.
When We Are Closed
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clock2 OUT-OF-HOURS SERVICE
Primary health care outside of surgery hours is the responsibility of
NHS Suffolk. For urgent medical attention when the surgery is closed,
telephone 01394 283197, the call will be diverted to the Suffolk
Doctors on call service. This is for URGENT MEDICAL CONDITIONS ONLY.
The doctor will normally consult by telephone or invite you to visit a
Primary Care Centre. Our local Primary Care Centre is the Riverside
Clinic, Landseer Road, Ipswich.
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FELIXSTOWE COMMUNITY HOSPITAL
This local hospital has an on-call casualty service open from
7am—10pm. Minor outpatient surgery is available by referral from your
GP. A doctor from this practice attends the hospital at 10.00am from
Monday to Friday.
Injuries and illnesses requiring dressings are best dealt with at the
hospital. The hospital also has a chiropody service and a
physiotherapy department.
Call 999 in an emergency. Chest pains and / or shortness of breath
constitute an emergency.
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