PROCEDURE FOR REPORTING ILLIGAL IMPORTATION SALE USAGE AND ADVERTISING

procedure for reporting illigal- importation, sale, usage and advertising of agricultural remedies, animal feeds/farm feeds, fertilizer

PROCEDURE FOR REPORTING ILLIGAL- IMPORTATION, SALE, USAGE AND
ADVERTISING OF AGRICULTURAL REMEDIES, ANIMAL FEEDS/FARM FEEDS,
FERTILIZERS, STOCK REMEDIES & PEST CONTROL OPERATORS – ACT NO. 36 OF
1947
Introduction
The General Public, Farming Industry, Agricultural Inputs
Manufacturing Industry, Provinces, Local government, and Act 36 of
1947 inspection services under the Department of Agriculture Forestry
and Fisheries need to join forces and fight illegal imports, sale,
usage and advertisement of Fertilizers, Animal feeds, Agricultural
remedies, Stock remedies & Pest Control Operator’s without licenses..
There is a need for all parties to ensure there is an effective and
accountable society that could work together with the Department,
particularly the Registrar’s office of Act No 36 of 1947 to curb these
problems.
The inspection services of Act 36 of 1947 do not have permanent
officials in other districts in Provinces to ensure proper monitoring
of these Act, It is on those grounds that industry and the communities
need to be involved, not only in complaining, but also in identifying
and preventing the illegal imports, sale, usage and advertisement of
agricultural remedies, animal feeds/farm feeds, fertilizers, stock
remedies & pest control operator’s.
Purpose
.
To involve or bring together the role players by means of an
integrated approach, to increase co-operation, improve interaction,
and lastly to reduce the number of transgressors.
Complaints
*
All the complaints should be reported to the Registrar of Act
No.36 of 1947 for attention senior admin officer- Inspection
Services.
*
What is required when complaining about agricultural remedies,
animal feeds/farm feeds, fertilizers, stock remedies & pest
control operators?
*
Send a written complaint by fax at 012-3196867 or email to
[email protected] and cc [email protected]
The complaint should entail the following information:
*
Name of the complainant
*
Contact details, including a postal address.
*
Description of the complaint or alleged contravention,
*
The name of the alleged offender, postal and physical address of
the offender (physical address is very important) and a telephone
number of the alleged accused if possible.
*
In the absence of the items listed in the first bullet, one can
call the Inspection administrations on the following numbers: 012
3197174/7310 to lodge a complaint.
*
The complaint form will be provided on the website to lodge a
complaint.
*
All the complaints regarding the illegal use of the products must
have the following:
*
Alleged registration number
Batch number
Trade name or trade mark
Invoice or Receipt, if available
Retail name of where the items were purchased.
*
All the complaints regarding unregistered agricultural remedies,
animal feeds/farm feeds, fertilizers, stock remedies & pest
control operator’s must have the following:
Trade name or trade mark.
Invoice or Receipt, if available
Retail name of where the items are sold, or were purchased.
*
All the complaints regarding illegal importation of agricultural
remedies, animal feeds/farm feeds, fertilizers, stock remedies &
pest control operator’s must have the following:
Importers Name
Trade name or trade mark.
Port of Entry/ if available
*
All the complaints regarding illegal advert of agricultural
remedies, animal feeds/farm feeds, fertilizers, stock remedies &
pest control operator’s must have the following:
Trade name or trade mark.
Invoice or Receipt, if available
Retail name where the items were purchased
Magazine, Newspaper, Broadcaster. Etc. where the product was
advertised.
Acknowledgements of Complaints
*
All the complaints will be acknowledged within 3 working days and
each complaint will have a reference number that a complainant
will use for to inquire after 30 working days.
*
The complainant may contact responsible regional manager whom his
or her contact will be included on the acknowledgement letter to
enquire about the development of the complaints after 30days.
*
A complainant using telephone will be questioned on some aspects
that would lead to inspection and investigation. A reference
number would be allocated to such a complaint.
Time frames of Complaints
*
All the complaint will be assessed to determine the risks by
regional managers once they receive them from Admin officials
*
Those with less risk and are not complex may be completed within a
month
*
Those that are of medium risks and complex may take up to 3moths
to be completed
*
Those that are of high risks and are more complex may be completed
in 6moths.
*
It is the intention of Inspection Services to finalize the case
within the set time frames, but that depend on the complexity of
the complaint and other state agencies involved
Finalization of Complaints
*
All the regional managers will communicate with the complainants
once the matter is been finalized by Inspectors of Act 36 and is
referred to NPA for decision if it had to.
*
In case the matter does need to be referred to NPA or SAPS then
the complaints will be informed of the findings and finalization
of the matter by Act 36 Inspection Services.
*
In case the complainant is not satisfied on the finalization of
the matter by Act 36 Regional Inspector then he may write the
letter of dispute to the Head of Inspection Services at the
following email [email protected] and provide reasons for such
depute
*
The Head of Inspection will respond to the complainant whether the
matter will be reviewed or make final ruling on the closure of the
complaint and provide reasons why the matter cannot be
investigated further and will advise the complainant where
possible what to do as the next step.
Conclusion
Together we can make change to improve compliance for the benefit of
our country
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PROCEDURE FOR REPORTING ILLIGAL- IMPORTATION, SALE, USAGE AND
ADVERTISING OF AGRICULTURAL REMEDIES, ANIMAL FEEDS/FARM FEEDS,
FERTILIZERS, STOCK REMEDIES & PEST CONTROL OPERATORS – ACT NO. 36 OF
1947